Refund Policy

Except as otherwise required by law, no refunds will be given for the purchase of any MSAP preparation materials. As the materials are accessible as soon as the payment is received, if you purchase a Practice Test, you agree that any cooling off period does not apply for any change of mind. In making your purchase you consent to immediate performance of the contract and acknowledge that you will lose your right of withdrawal from the contract once the supply of digital content has begun.

Company name and Australian Business Number

The Australian Council for Educational Research Ltd (ABN: 19 004 398 145) (ACER)


Company location

Head office: 19 Prospect Hill Road Camberwell Australia 3124


Contact details

Email: msap-uk@acer.org
Web: https://msap-uk.acer.org


Information about goods

MSAP UK preparation materials


Price

The Price of the goods can be found at https://msap-uk.acer.org/prepare/practice-questions.


Payment will occur by

Online by credit card (Mastercard, Visa Credit and Visa Debit).


Delivery of any goods will occur by

PDF download and online access


Performance of digital content

Any digital content in respect of MSAP will be provided online and/or in PDF format readily accessible by commercially available software.


Tell us about your concerns

If you have any questions or complaints about the goods you purchased, please contact us.


Right to cancel – General

You have a right to cancel your contract within 14 days without giving any reason.

To exercise the right to cancel, you must request a refund in writing via email to the MSAP Office.


Right to cancel – Goods

For sale of goods, the cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods supplied, unless this right has been waved.


Effects of cancellation – General

If you cancel your contract, ACER will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). ACER may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

ACER will make the reimbursement without undue delay, and not later than:

   a. 14 days after the day ACER receives back from you any goods supplied, or

   b. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

   c. if there were no goods supplied, 14 days after the day on which ACER is informed about your decision to cancel this contract.

ACER will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.


Effects of cancellation – For goods

You shall send back the goods or hand them over to ACER, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to ACER. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Loss of right to terminate

Should you agree to immediate performance of the purchase contract in respect of goods you may lose your right to the 14 day termination period.